BROKEHAUS

SHIPPING & RETURNS

Everything you need to know about getting your art delivered safely — and what happens if something goes wrong.

SHIPPING

Domestic (United States)

Standard Shipping: 5–8 business days (UPS, FedEx, USPS)

Expedited Shipping: 2–3 business days

Free standard shipping on orders over $150

All frames are packed in custom protective packaging

INTL

International

Delivery: 10–21 business days depending on destination

Carriers: DHL Express, FedEx International

Duties and customs fees are the responsibility of the recipient

Currently ships to US, Canada, UK, EU, and Australia

ORDER PROCESSING

Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Custom and made-to-order frames may require up to 5 business days before shipping.

Order Cutoff

Orders placed before 12:00 PM EST Monday–Friday are processed the same business day. Orders placed on weekends or holidays are processed the next business day.

Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Allow up to 24 hours for tracking updates to appear.

RECEIVED A DAMAGED ITEM?

We pack every frame with extreme care, but sometimes things happen in transit. If your order arrives damaged, follow these steps and we'll make it right.

Document the damage

Take clear photos of the damaged frame and original packaging within 48 hours of delivery.

Don't throw anything away

Keep all packaging materials. Carriers may require inspection.

Contact us

Email us at support@brokehaus.com or use the button below within 7 days of delivery.

We'll handle the rest

We'll arrange a replacement or full refund at no extra cost.

CONTACT SUPPORT

RETURNS & REFUNDS

Everything you need to know about returning an item and receiving your refund. Please read the details below before initiating a return.

Return Eligibility

Items must be returned within 30 days of delivery in their original, undamaged condition and packaging. Custom, made-to-order, and final sale items are not eligible for return.

How to Initiate a Return

Email support@brokehaus.com with your order number and reason for return. Once approved, we'll send a return shipping label. Unauthorized returns will not be accepted.

Refunds

Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the returned item. Original shipping fees are non-refundable unless the return is due to a defect or our error.